Monroe County Resources and Updates

Department of Health Coronavirus Resources: 
With the first cases of COVID-19 confirmed here in Monroe County, we all need to take measures to help prevent infection.
First, it is important to stay informed on a regular basis. Information and guidance related to COVID-19 changes daily. We are continually updating the resources below to provide easy access to accurate, timely information.
Second, if you are experiencing fever, cough or shortness of breath, call your healthcare provider. Do not visit your doctor’s office or an emergency room without calling first so staff members can take appropriate precautions. If you do not have a health care provider, contact the Monroe County Department of Public Health’s COVID-19 hotline or email:

PHONE: (585) 753-5555


Department of Human Services -  Coronavirus Information Page:

Our goal is to make sure we meet the basic needs of our families during this uncertain time. See the resources below regarding:

Public AssistanceEmergency AssistanceTemporary HousingHEAP and HERRFoodChildcare
For additional information, call 2-1-1.


SNAP Information:

To Apply:

SNAP recipients of households with children who would otherwise receive free or reduced-price meals if not for their schools being closed are eligible for emergency benefits. Households wishing to access this emergency benefit can call the SNAP Workgroup at 585-753-2740 or email with a request. 

Additional waivers to the SNAP program administration will be forthcoming from NYS Office of Temporary and Disability Assistance.
Individuals in need of a benefit cards should call 585-753-6006 for a card to be mailed to them within 24 hours. 


Childcare Applications
How to fill out Childcare Assistance Application: 

Applications for Child Support can be mailed or emailed to the Child Support Unit at 33 N. Fitzhugh St. 14614. Parents needing assistance with child support issues are encouraged to call the Child Support hotline at 888-208-4485 or by email at :

Current childcare subsidy recipients with school age children are eligible to have their care authorizations updated to include full time care during the day while school is out if their provider can accommodate them. Families in need of such, can contact us by email at :

For families not currently in receipt of subsidy, childcare eligibility certificates can be provided to allow for use of subsidy to pay for childcare by eligible providers during school closures. Families must provide the childcare application (6025) as well as proof of employment for consideration. 

Applications can be emailed to or faxed to 585-753-6308. 


Monroe County Emergency Small Business Assistance for Business Affected by COVID-19

Our local small businesses are suffering during this crisis through no fault of their own. We’re doing what we can to help those employers and their employees by offering a Monroe County Small Business Assistance loan program. Qualifying businesses can secure zero-interest loans of up to $10,000 for working capital. The aim is to have applications processed, approved and funds paid out within 7 business days.

Applications and instructions are available here:

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